Privacy Policy

When you create an account with HiyaPrime Trading Firm, we collect personal information necessary to operate the platform and comply with our obligations. This includes your full legal name, email address, date of birth, residential address, government-issued identification documents, and payment information.

We also collect technical information automatically when you use the platform, including your IP address, browser type, operating system, device fingerprint, session timestamps, pages visited, and actions performed within the platform. This technical data is used for security monitoring, fraud detection, and service improvement.

Your personal information is used to verify your identity, process account applications, administer evaluation challenges and funded accounts, and process payout requests. We use your contact information to send account notifications, security alerts, and updates about rule changes or platform developments.

Technical data is used to monitor trading activity for compliance with our Global Trading Rules, detect fraudulent or prohibited patterns, maintain platform security, and improve the performance and reliability of our services. We do not use your information to make automated decisions that have significant legal effects beyond account compliance monitoring.

We do not sell your personal information to third parties. We may share your information with trusted service providers who assist in operating the platform, including payment processors, identity verification providers, cloud hosting providers, and fraud prevention services. All third-party providers are bound by data processing agreements requiring them to handle your information securely.

We may disclose your information where required by law, regulatory obligation, or in response to a valid legal process such as a court order. We may also share information with industry partners solely for the purpose of enforcing bans where fraud or abuse has been detected, as described in our Trading Rules.

HiyaPrimeuses cookies and similar tracking technologies to maintain your session, remember your preferences, and analyze platform usage. Essential cookies are required for the platform to function and cannot be disabled. Analytical cookies help us understand how traders use the platform so we can improve it.

You can control non-essential cookies through your browser settings. Disabling essential cookies will prevent you from logging into or using the platform. We do not use tracking technologies for third-party advertising purposes.

We retain your personal information for as long as your account is active and for a minimum of five years following account closure, as required for financial record-keeping and regulatory compliance purposes. Trading activity records are retained for seven years. Identity verification documents are retained for five years after the end of the business relationship.

Where data retention is no longer legally required, we securely delete or anonymize your personal information. You may request deletion of specific data subject to any retention obligations that apply.

We implement industry-standard security measures to protect your personal information, including encrypted data transmission using TLS, encrypted data storage, access controls restricting information to authorized personnel, regular security audits, and intrusion detection systems.

Despite these measures, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security of your information. In the event of a data breach that affects your personal information, we will notify you as required by applicable law.

Depending on your jurisdiction, you may have the right to access the personal information we hold about you, request correction of inaccurate information, request deletion of your information subject to legal retention requirements, object to certain processing of your information, and receive a copy of your information in a portable format.

To exercise any of these rights, contact our privacy team at privacy@HiyaPrimetrading.com. We will respond to verified requests within thirty calendar days. We may require proof of identity before processing requests to protect your information.

HiyaPrimeoperates globally and your information may be transferred to and processed in countries other than your country of residence. Where such transfers occur, we ensure that appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

By using the platform, you acknowledge that your information may be transferred internationally as described in this policy.

We may update this Privacy Policy periodically to reflect changes in our practices, legal obligations, or platform features. We will notify you of material changes by email or through a prominent notice on the platform. The date at the top of this policy indicates when it was last revised.

Your continued use of the platform following a policy update constitutes acceptance of the revised policy.